Fusionary Formulas Policy
Click here to start a return: firstname.lastname@example.org
The following return policy applies to Fusionary Formulas orders shipped to a U.S. address.
In order to provide you with quality supplements at the fairest price possible, we try to be mindful of our other costs, including return processing.
All products are returnable if they arrive to the customer damaged or are not suitable to the client. Fusionary Formulas reserves the right, at its sole discretion, to revise the list of non-returnable items at any time.
Returning Items via Mail
When shipping a return to us, please follow these guidelines:
- Eligible item(s) must be returned or exchanged within 30 days of the item’s ship date (or as otherwise stated in the item’s product page).
- Items must be returned less than half used.
- Return items in their original packaging.
Once your item has been processed at our warehouse, you’ll receive your indicated choice of a full refund or Fusionary Formulas credit.
You can select your preferred form of refund when creating your return:
Refund to the original form of payment (minus a $9.50 re-stocking fee): We’ll refund your credit card in full minus the re-stocking fee
Fusionary credits (Free): We’ll credit your Fusionary Formulas account for the full amount of purchase
- If your item did not arrive damaged or incorrect, then you can contact Fusionary Formulas to discuss whether you are eligible for a refund.
Love your purchase but need a different formula? We’re happy to exchange it if we still have the item in stock. To start an exchange, visit the “Returns & Exchanges” tab and select your item.
An exchange requires that you repurchase a new formula and send the original one back to us.
Once we receive the item to be exchanged, you’ll be reimbursed for it to your original form of payment. Any applicable return shipping fee will also be waived.